Jewellery is both a valuable investment and a treasured keepsake. While designed to last, proper care and regular maintenance are essential to keep your pieces beautiful and wearable for years to come.

General Care

Even occasional wear exposes jewellery - particularly rings - to knocks, friction, and contact with hard surfaces that can cause wear or sudden damage. Such damage is not an indication of a fault in the piece. Once jewellery leaves our studio, its becomes the responsibility of its owner, and its longevity will depend significantly on how it is worn, cared for, and maintained.

To help minimise risk:
Remove jewellery during sports, gardening, housework, or other activities that could cause impact or scratches.
Be mindful of gemstone sensitivity - some stones react to sunlight, temperature changes, or moisture etc.
Avoid chemicals (e.g. bleach, chlorine) and apply perfumes/lotions before wearing jewellery.
Remove jewellery before sleeping and store pieces in a soft lined case or pouch.

Regular inspection is recommended, especially for items frequently exposed to knocks. If you notice a loose stone, chipped surface, raised claw, or other signs of damage, contact us (or, if outside warranty, a reputable jeweller of choice) promptly to prevent further issues.

All Brazen jewellery comes with a 1 year warranty.

We offer a complimentary annual steam clean and inspection to maintain your jewellery and catch potential issues early.

Cleaning At Home

To restore sparkle:
1. Mix warm (not hot) water with a few drops of mild detergent.
2. Gently clean stones and settings with a soft toothbrush or paintbrush.
3. Rinse and dry with a lint-fee cloth.
4. Never use bleach or abrasive cleaners.

Insuring Your Jewellery

All jewellery should be appropriately insured against loss, damage or theft. Check your policy, particularly for high-value pieces or when wearing them outside the home.

Jewellery Valuations

• Invoice serves as proof of value for items under 2 years old or between the value of £1,000-£2,000.

• Formal valuation certificates are available for bespoke pieces over £2,000 (£30 administration fee).

• Jewellery must be assessed in person if over 6 months old, and certificates are only issued to the original client (£30 administration fee).

Repairs & Servicing

We are always happy to assess a piece that has been damaged. In some cases (outwith warranty), we may be able to carry out repairs; however this will depend on the nature and extent of the damage once the piece has been examined. Any repair work is subject to workshop capacity and cannot be guaranteed.

Our 1-year warranty does not does not extend to chains or other standard manufactured findings.

After the warranty period, you may choose any reputable jeweller for repairs.

Read our warranty and repair details here.