Jewellery is a significant investment, often carrying deep sentimental value. Whilst it’s natural to hope they will last a lifetime, to ensure your pieces remain beautiful and wearable for years to come, it’s essential to care for them properly and have them regularly serviced.

General Care

Even if only worn occasionally, jewellery - especially rings - are constantly exposed to surfaces, elements, and movement that can cause gradual wear or sudden damage. A single, unnoticed knock at the wrong angle can have impact. Everyday surfaces like granite countertops or wearing rings on adjacent fingers can also cause friction and trauma. Claws are especially vulnerable and can loosen or catch on clothing.

Damage doesn’t necessarily indicate a design or manufacturing fault. Once your piece of jewellery leaves our studio, it becomes your responsibility, and its longevity will largely depend on how it’s treated and cared for.

To help minimise risk:
Remove jewellery during activities that could knock, squeeze or scratch it (for example, but not limited to; sports, gym, gardening, housework)
Be mindful of gemstone sensitivity - some stones are less resilient than others and may react to sunlight or sudden changes in temperature.
Avoid exposure to chemicals such as chlorine, bleach or other household cleaners.
Apply perfumes and lotions before putting on jewellery.
Remove jewellery before sleeping and store each piece in a soft-lined case or pouch when not being worn.

If you notice a loose claw or stone or any other signs of possible damage, it’s essential you bring your jewellery in for an inspection as soon as possible. Ignoring this could lead to a bigger repair, such as the total loss of a stone. You can book in for a repair or service appointment via our appointments page.

We also offer a complimentary annual steam clean and inspection to help maintain your jewellery and catch any potential issues.

All Brazen jewellery comes with a 1 year full warranty which you can view in detail here.

Cleaning

Over time, natural oils, dust and grime can build up under settings, dulling the sparkle of diamonds and gemstones. A gentle at-home clean will help restore shine:

1. Mix warm (not hot) water with a few drops of mild washing up liquid.
2. Use a soft toothbrush or small paintbrush to gently clean around the stones and settings.
3. Rinse and dry with a lint-fee cloth, or allow to air dry.
4. Never use bleach or abrasive cleaners.

When in doubt, contact us for advice - or take advantage of our complimentary annual steam clean service.

Insuring Your Jewellery

Whether valuable in monetary or emotional terms, your jewellery should always be insured against loss, damage or theft. While home contents insurance may offer some cover, it’s important to check your policy - especially for high value items - or if you wear them outside the home.

Our recommended jewellery insurer is TH March and we have a unique code you can use that will identify your piece as Brazen made and therefore a bespoke or custom item. We can provide this code upon request.

Jewellery Valuations

Your final invoice will serve as valid proof of value for items under two years old. However, if required, we can issue a formal valuation certificate for bespoke pieces:

Available for items over £2000

Administrative fee: £30

Valuations are based on current and retail comparisons.

For pieces between £1000-£2000, a certificate is not typically required but we can provide one on request for the same fee.

Please Note: For items over 6 months old, we must physically assess your jewellery in the studio before issuing or updating a certificate - this is a legal requirement.

Valuation certificates can only be provided to the original client who commissioned the piece.

Repairs & Servicing

Our jewellery is handcrafted to the highest standards, but no piece of jewellery is indestructible. Damage can occur even with careful handling, and it’s entirely natural for items to need maintenance over time, much like owning a vehicle!

We’re happy to assess and repair most items originally made in our workshop.* However we are unable to carry out repairs on pieces not made by Brazen.

Find our full warranty and repair details here.

*Please note that our 1 year warranty does not extend to items such as chains, or other standard manufactured findings that we may use.

Once your 1 year warranty has expired there is no obligation for us to carry out your repair work. You may take your item to any reputable jeweller of your choice and we may even recommend this, should the work required be specialised (i.e extensive laser work).