Do I need to book an appointment to visit you?

Yes, absolutely. We work by appointment only so we can give each client - and each piece - the time and attention it deserves.

Appointments are usually available on Thursdays, Fridays and Saturday, with a couple evenings offered as well.

From time to time, when our workshop is at full capacity, we may pause new bookings briefly to ensure we can focus fully on our current projects and maintain the quality of our work.

Appointments can be made online via our Appointments page.

Do you have a physical shop?
-

We no longer have a traditional retail shop.

All our jewellery collections are available to view and purchase online, and if you’d like to see any pieces in person you’re very welcome to book an appointment to visit us.

Do you make custom jewellery? -

Bespoke and customised designs are our speciality. We’d love to discuss your ideas and hopefully bring those to life. Please get in touch via our contact page or book an appointment  here.

Do I need to come to the studio for a consultation?

Not at all. We love meeting customers face to face in our studio, but we can also carry out appointments by Zoom, telephone or email, and work with clients from all over the world. When booking an appointment, you can select your preferred method of contact.

Do you work with International clients?

Absolutely! We work with customers from all over the world and would love to hear from you. We can chat to you by Zoom, telephone or email.

Do you have a minimum spend? -

We take time and care developing and creating each bespoke piece and as such we have a guide starting price for commission projects.

Engagement Rings - £2,500
Wedding Rings - £1,000 (Based on a single ring)
Remodelling - £1,500
’Other’ Bespoke Jewellery - £2,500

Bespoke work is quoted for in advance of any design or manufacture beginning.

Prices are inclusive of VAT.
Commissions placed outside the UK are VAT deductible. Customers outside the UK are liable for any additional customs charges that may apply on delivery.

Please Note: All quotes and invoices are valid for a limited time. Significant design changes (such as adding additional diamonds) or delays in the process may result in adjusted pricing due to fluctuations in material costs.

A deposit is required to begin any creative work. We generally provide up to 3 concept pages per project - If you require further pages, these may be subject to an additional charge.

Can I spread the cost of my item?

We generally split the cost of all our commission pieces into 3 payments as follows*:

1. We usually take a deposit to commence with the creative stages or stone searches.*
2. The second payment is due once the full design and modelling of your piece has been completed and we are moving into physical production.
3. The final balance is required upon completion of your piece of jewellery. (Please note that if you are unable to collect your piece of jewellery for a period of time once finished, the final payment will still be required upon completion)

*We sometimes require a larger initial deposit depending on any need to secure a particular stone, or if your total balance is under £1,000 we may request the amount be paid in two 50% instalments.

What is your refund policy?

STUDIO COLLECTIONS items purchased from our website can be returned for a full refund (minus any ring resizing fees) or exchange.

- You must notify us within 14 days of purchase of your intention to return your item and you then have a further 14 days to send the item back.
- The item must be unworn and in original condition.

A credit note can also be issued, this can be used towards a new STUDIO COLLECTIONS item or bespoke piece.

EXCEPTIONS
- Sale items are exchangeable only. We will issue you a credit note (minus any ring resizing fees) which can be used towards a new STUDIO COLLECTIONS item or bespoke piece.
- Earrings are non-returnable due to UK health and hygiene regulations.
- Full bespoke items are non-returnable due to their custom nature. However your satisfaction is very important to us - if you have any concerns please reach out and we’ll do our best to resolve them.

Items sent by post are done so at your own risk and cost. We recommend using Royal Mail Special Delivery which offers tracking and insurance

To read our full warranty details click here.

When will I receive my order?

STUDIO COLLECTION items showing as in stock from our online shop are generally shipped within 5-7 business days, unless otherwise stated (such as re-sizing). Customised or made to order pieces we aim to make and deliver in 6-7 weeks.

BESPOKE items generally require around 3-4 months to design and manufacture. Depending on the complexity it may be less/more. If your timeframe is different to the above we would still love to hear from you, just drop us an email and we can chat through your ideas. *

*Should you ‘pause’ your project during the process the price previously agreed will be subject to change as metal prices fluctuate and we may also not be able to meet your original deadline.

How do you ship orders?

We use Royal Mail Special Delivery and Royal Mail International Tracked for all orders. We also welcome collections from our studio if you are local, provided an appointment is pre-arranged here or by calling 0141 611 9133

Are your items hallmarked?

In accordance with UK law, all items we produce in gold or platinum will be sent for hallmarking.

Where do your diamonds and gemstones come from?

We source our diamonds and gemstones from trusted suppliers in the UK and internationally, all of whom comply with the Kimberley Process.

For bespoke pieces, we work closely with each client to select the perfect stone - whether that’s a natural diamond, coloured gemstone, or a lab-grown stone if preferred.

I don’t know my ring size, what do I do?

For bespoke commissions, we’ll measure your ring size in the studio whenever possible. If you’re unable to visit, we’re happy to send a ring sizer to you free of charge.

If you’re ordering a bespoke piece for someone else, or buying from our website, we can help estimate a suitable size - and we offer a complimentary resize within 3 months of purchase for all customers.

Will you provide a valuation for my piece of jewellery?

Your final invoice will serve as valid proof of value for items under two years old. However, if required, we can issue a formal valuation certificate for bespoke pieces:

Available for items over £2,000

Administrative fee: £30

Valuations are based on current and retail comparisons.

For pieces between £1,000-£2,000, a certificate is not typically required but we can provide one on request for the same fee.

Please Note: For items over 6 months old, we must physically assess your jewellery in the studio before issuing or updating a certificate - this is a legal requirement.

Valuation certificates can only be provided to the original client who commissioned the piece.

For more information on valuations, caring for and insuring your jewellery, please click here.

Do you carry out repairs or servicing?

Our pieces of jewellery are made to the highest of standards, and come with a 1 year warranty*. Whilst wear and tear over time is natural, accidents can happen. We will happily examine, advise and/or carry out any servicing or repair work to items originally made by Brazen.
Sadly, we are unable to undertake work on items that were not made in our workshop.

We will happily carry out pre-wedding servicing and cleaning on Brazen items. Book a ‘Service/Repair’ appointment here.

For more information on how to care for your piece of jewellery, please click here.

What payments do you accept?

We process payments using Worldpay Online or our Worldpay in-store merchant card terminal. We accept all major credit cards. Please note however that American Express is only available via in-store terminal. We also accept BACS transfer or cash.

Online purchases can also be paid with using Paypal and Clearpay.

How do I look after my jewellery?

For more information on how to care for your piece of jewellery, please click here.