BRAZEN JEWELLERY WARRANTY

Your piece of Brazen jewellery is made to the highest of standards and automatically comes with a 1 year warranty*. The warranty ensures that should your item be deemed to have a manufacturing fault within the first year of purchase, then we will repair or replace the parts, or full item, with no charge.

Jewellery and especially rings, can come into contact with a number of surfaces or elements in any given day and will therefore be subject to natural wear and tear or trauma even if only worn on special occasions. We therefore do not provide warranty cover to repair, replace or refund for damage that we deem to have occurred through normal wear (which may include loss/chipping/breaking of diamonds or gemstones**). If damage is not deemed to be a manufacturing fault then we will advise on the costs and work necessary to return your piece to full condition. Please refer to our Jewellery Care page for more information on how best to care for your jewellery.

*Please note our 1 year warranty does not extend to items such as chains, or other standard manufactured findings that we may use.
**If a stone appears loose or damaged, please bring it to us for examination as soon as possible.

You should also be aware when buying jewellery with diamonds or gems, that naturally occurring stones (and also lab-created) can contain inclusions or other individual irregularities such as to colour and/or texture. Such characteristics are entirely natural and do not mean the stone is defected. We always try our best to photograph any such characteristics clearly, or show you them in person, but it is worth familiarising yourself with your diamonds/gemstones upon purchase so you know what is ‘normal’ to that specific stone. Some gemstones are also naturally more resilient than others and some will react much more to changes in environment such as temperature and sunlight. We always endeavour to advise accordingly on your stone choice but please read our Jewellery Care guide on how best to look after your jewellery. If you have any concerns regarding changes to the colour or texture of your stone we welcome you to bring it to us for an examination.

CONDITIONS OF WARRANTY

In addition to the above, please also note the following conditions of warranty:

  • Our warranty does not cover theft or loss of your jewellery. We advise you insure your piece(s) of jewellery adequately. Further details can be found on our Jewellery Care page.

  • Our warranty only covers items of jewellery made by Brazen Studios. Any alterations and/or servicing carried out to a Brazen piece by another workshop/shop during the 1 year warranty period will automatically void this.*

  • We ask you to refer to our Jewellery Care guide for how best to look after your jewellery. Your warranty is not valid if you knowingly expose your jewellery to any activity/substance etc. that would be deemed a risk.

  • Our aftercare includes a lifetime annual complimentary bath and steam clean for your Brazen jewellery. We encourage you to utilise this as we can also carry out a full inspection of your item(s) and check for any signs of damage or trauma. Appointments can be booked here.

We want you to be delighted with your piece of Brazen jewellery and enjoy wearing it for many years to come. Should you have any concerns about your jewellery, we would advise you make a ‘service/repair’ appointment with us as soon as possible and bring your item to the studio for examination. You can also send your jewellery to us by secure post.**

*After your warranty period has lapsed there is no requirement or obligation (from either party) for your jewellery to be examined or repaired with us. You are welcome to take your items to any reputable repair workshop of your choice. We also reserve the right after the warranty period has lapsed to politely refuse to repair an item of jewellery should we deem it beyond restoration. In such instance we would provide costs for a replacement/remake.

**Items sent by post are done so at your own risk and cost. We kindly suggest using Royal Mail Special Delivery when sending items by post to ensure they are tracked and fully insured.

RETURNS POLICY

STUDIO COLLECTIONS items purchased from our website can be returned for a full refund* (minus resizing costs if a ring has been sized especially) or exchange within 30 days, provided the item is unworn and undamaged. A credit note can also be issued, this can be used towards a new STUDIO COLLECTIONS item or bespoke piece.

Sale items are exchangeable only. We will issue you a credit note (minus resizing costs if a ring has been sized especially) which can be used towards a new STUDIO COLLECTIONS item or bespoke piece.

Full bespoke items are non-returnable. We do however want you to be delighted with your piece of jewellery so if you have any issues, please let us know and we will do our very best to help you resolve those.

If returning items to us by post, we kindly ask that you use Royal Mail Special Delivery to ensure the item(s) is fully tracked and insured. Return postage costs for items to be refunded/exchanged are to be covered by the customer and are sent at your own risk..

*Earrings are exempt from our returns policy due to UK Legislation relating to health and hygiene,