WEBSITE TERMS & CONDITIONS

These Terms and Conditions shall apply to all contracts entered into by Brazen Studios (“Brazen Studios", "we" or "us"). By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you should cease using our website immediately.

OUR COMPLETE SATISFACTION PROMISE

Brazen Studio guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your 'Studio Collections' purchase, you can return the items to us within 30 days of receipt of order* and we will be happy to offer you either a refund, exchange or credit towards another item from our website or bespoke piece minus any postage costs, providing the goods are returned in perfect condition with the original packaging.* Bespoke and engraved items are produced and customised especially for the you; and therefore these pieces of jewellery cannot be exchanged or returned under any circumstances. All bespoke jewellery products are exempt from refund as they are all 'Made to Order’. *For hygiene reasons, we are unable to offer exchanges or refunds on earrings.

DEFECTIVE AND DAMAGED ITEMS

Our jewellery is made to the highest standard and comes with a 1 year warranty*. If you should receive an item that you believe to be defective, damaged or not what you ordered, please contact us within 7 days. We will be delighted to help you resolve any issues by replacing, exchanging, or refunding the amount paid. The faulty item will need to be returned to us in its original packaging before we are able to send out your new item. Wear and tear over time is natural, so please inspect your jewellery regularly for signs of damage or trauma.

*Please note our 1 year warranty does not extend to items such as chains, or other standard manufactured findings we may use. Please refer to our Warranty section for full details.

DISCLAIMER

‘Brazen Studios' work to keep our website up to date but cannot guarantee that this site and its contents are completely free of technical errors, or information. By using/purchasing from this site, you acknowledge that you assume full responsibility for all costs associated with any necessary future servicing or repairs of any purchases you make in connection with this site. If you are not satisfied with this site, then please email us with your comments. However, your only legal recourse is to stop using the site.

CUSTOMER RESPONSIBILITY

‘Brazen Studios' cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions. This site and its contents will not constitute the basis for any contractual commitment between ‘Brazen Studios’ and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by ‘Brazen Studios’ would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for ‘Brazen Studios’ to sell products.

LEGAL GOVERNANCE

Your use of this site and any contract between you and ‘Brazen Studios’ for the sale of products shall be governed by and shall be construed in accordance with the laws of Scotland and shall be subject to the exclusive jurisdiction of the Courts of Scotland. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

All materials including illustrations, images, designs, photographs, written and other text or script that are part of this site are protected by copyright, trade mark, trade dress and/or other intellectual property rights owned, controlled or licensed to ‘Brazen Studios’. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by ‘Brazen Studios’. The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with ‘Brazen Studios’ or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.

SERVICES AND CONDITIONS OF USE

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

RULES FOR ONLINE CONDUCT

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

LIMITATION OF LIABILITY AND WARRANTY

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORISED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY CAUSED BY THE JEWELLERY TO YOURSELF, YOUR PROPERTY OR ANY OTHER PERSON AND/OR THEIR OWN PROPERTY. WHEN YOU BUY A PIECE OF JEWELLERY FROM US YOU ARE ENTERING A CONTRACT THAT STATES YOU ARE ENTIRELY RESPONSIBLE FOR THE JEWELLERY THEREAFTER.

If you have any further questions about our terms and conditions please don’t hesitate to drop us an email on info@brazenstudios.co.uk